Privacy Policy

1. Introduction

Stable Skincare(“we” “Us” “our”) is committed to protecting your privacy in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018. This Privacy Policy explains what personal data we collect, why, how we use it, and your rights.

2. Information We Collect

  • Identity Data: Name, date of birth (if provided)

  • Contact Data: Email address, postal and billing address, phone number

  • Payment Data: Payment card details (collected securely by payment processor, not stored by us)

  • Technical Data: IP address, browser type, device information, cookies

  • Usage Data: Information on how you use our website and services

  • Marketing Data: Preferences regarding marketing communications

3. How We Collect Your Data

We collect data directly when you:

  • Place an order or create an account

  • Subscribe to marketing or newsletters

  • Contact customer support

  • Use our website, including cookie-enabled tracking

4. How We Use Your Data

We process your data to:

  • Fulfil orders and communicate about your purchase

  • Provide customer support

  • Comply with legal obligations

  • Send marketing communications you have consented to

  • Improve our website and services

5. Legal Basis for Processing

We process your personal data based on:

  • Contract performance (e.g., fulfilling orders)

  • Your consent (for marketing and cookies)

  • Legitimate interests (improving services, fraud prevention)

  • Legal obligations

6. Data Sharing

We share your data only with trusted third parties as necessary to:

  • Deliver your order (e.g., courier services)

  • Process payments securely

  • Comply with legal requirements

  • Third parties are contractually obliged to keep your data secure.

7. Cookies and Tracking Technologies

Our website uses cookies to enhance user experience. You will be presented with a cookie banner on first visit allowing you to accept or manage preferences. Our Cookie Policy (see below) explains types of cookies used and how to control them.

8. Your Rights

You have the right to:

  • Access your personal data

  • Request correction or deletion

  • Object to processing or marketing communications

  • Withdraw consent at any time

  • Data portability

  • Complain to the Information Commissioner’s Office (ICO)

9. Data Retention

We retain your personal data only as long as necessary for the purposes it was

collected or as required by law.

10. Contact Us

For privacy queries or to exercise your rights, contact:

Data Protection Officer at Stable Skincare - customersupport@stableskincare.co.uk